Orderry is a Ukraine-based IT company that makes the life of small and medium businesses easier and better with orderry.com / remonline.ua / remonline.app . Initially founded as a small service, we have grown into startup, and now are widely known as a leading SaaS vendor supporting service business across the industry.
Since 2013, our company has developed a full-stack cloud software solution for accounting and business automation in the service sector. Our users are a business you face every day: service centers and repair shops, car services, ateliers, cleaning, services, and beauty, etc. They make our life easier, and we are their helping hand.
Due to the expansion, we are looking for an Account Manager with English language skills to work with clients in the USA and Latin America with a work schedule that matches the time zone of the clients’ countries.
What we work with
Hurma, Slack, Google documents, Zoom, JIRA, INTERCOM, Several VoIP system
For this position are important
Have experience in technical support, call center, sales;
Act proactively, have a sense of humor;
Enjoy helping people;
Are sociable, optimistic, patient, and stress-tolerant;
Possess good English (written and spoken);
Can put yourself into your customer's shoes.
What awaits you at work
Work schedule 5/2, day shifts;
Daily communication with clients (new and current): Email, calls, demo and any kind of help;
Help new clients to learn the product and adapt to their business processes;
Processing incoming leads and helping clients adapt the service to their business needs;
Customer management in CRM;
Selling subscriptions to paid tariffs;
Collecting and organizing feedback from clients to implement best practices;
Communicate with Support, Marketing, Product team to develop market and customer relations;
Participate in product adaptation to selected markets needs.
Have some doubts?
You shouldn't, and here's why
We support self-development and professional growth. If you need to improve your skills, take part in events fully or partially at the expense of the company. Want to learn English? Great initiative! Take a test and attend online English courses.
Work in an office that is more convenient to get to — near Boryspilska metro station. We have electricity, heating and internet. We are waiting for you at our points of invincibility. But if you can work from home, please do.
You will have 18 working days of vacation + 10 paid sick days per year without providing sick leave. You will receive a review to analyze your goals and objectives, 1-to-1 meetings with a team leader, and constant support from a tutor.
Those who work well, we rest well. Usually, apart from the New Year and the company's birthday, we like to play board games on Fridays or just have a Friday Party. We believe that we will soon return to these ordinary joys of life!
Do you have your own car? Then we have a place for you in the business center's parking lot.
Do you ride a bike? Leave it in the parking lot and don't worry.
We provide legal and accounting support as needed.
Feel free to work without unnecessary bureaucracy!
Answer the questions in the questionnaire and don't forget to attach your CV
Zoom meeting with HR and Head of Marketing. We get acquainted, we understand whether our views on the work process converge and whether it will be comfortable for us to interact
The final stage is a small test task, based on the results of which the final decision on further cooperation is made